The ability for citizens to use their digital identity in both public and private sector is paramount for a successful scheme. A digital identity must become a necessary and valued commodity for the individual. There are two sectors who can achieve this. Government and Financial Services.
- Who the customer is (identity)
- Can you do business with the customer (entitlement)
- Should you do business with the customer (entitlement)
For banks, a trustworthy identity is a means of establishing entitlement. Banks operate to the same set of national regulations. Though their risk appetite and commercial imperatives drive their approach to identity. This is much more nuanced than under a standards-based identity scheme.
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Bryn Robinson-Morgan is an independent Business Consultant with interests in Identity Assurance, Agile Organisational Design and Customer Centric Architecture. Bryn has over 20 years experience working with some of the United Kingdom's leading brands and largest organisations.
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